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**FOR CLAIMS PLEASE CONTACT:**

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Phone: 877.275.8234

email: claims@ecpinc.net

CLAIMS INFORMATION

ECP CLAIM HOURS & CONTACT INFORMATION

Claim Hours & Contact Information

9:00 AM TO 4:00 PM CST

Monday - Friday

After Hours: www.ecpinc.net

General Claims Information

There are 2 methods to choose from when filing a claim:

1. A customer and/or dealer may contact ECP directly at 877.275.8234 and request that the forms be emailed, faxed or mailed to their home and/or office.

 

2. By mail PO Box 5187, Downers Grove, IL 60517 or Fax 800.409.5195
 

Upon ECP's receipt of all items referenced above, ECP will open a claim for the customer and the information will be reviewed. Claims will be responded to within 24 - business hours from the receipt of ALL documentation.

Once the claim has been processed, the customer will be contacted with the final claim determination. 
 

All claims MUST be AUTHORIZED prior to any attempts to repair the damage. There is no out-of-pocket expense to the customer whether they file an Exterior or Interior claim.

Exterior & Interior Claims

Exterior Claims ~ Paint Protection

• A copy of the customer's warranty

• A completed ECP Claim Form

• An itemized estimate of repair

• Color photos of the damaged areas

Interior Claims ~ Rips, Tears, Punctures & Burns

• A copy of the customer's warranty

• A completed ECP Claim Form

• Color photos of the damaged areas

Claim can be started by
Customer directly or 
through Dealership

Must Report Damage 
Within 60 Days
of Occurrence

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Claims
Handling
Manual

CALL

Tel: 877-477-3456

EMAIL US
HOURS

Mon - Fri: 8am - 5pm CST